Do you accept returns?
Yes, we accept returns. International return fees are at your expense. Please note, the refund for your order does not include any initial shipping charges applied at the time of dispatch. Kindly follow the instructions provided before making your return. If your item is faulty, please contact customer support providing photos.

Can I send my order back without contacting you first?
No. Prior to returning any item, please contact us via the CONTACT tab on our website or at contact@lessultanas.com. Any return made without contacting us first will not be accepted.

How do I initiate a return/exchange/refund?
To initiate a return, exchange, or refund, please contact us via the CONTACT tab on our website or at contact@lessultanas.com.

Do you accept exchanges?
No, we do not accept exchanges. You will need to return your order to us and place a new order. All exchange or return requests must be made via the CONTACT tab on our website or by email at contact@lessultanas.com.

What is the timeframe for returning items?
You have 15 days to request a return after receiving your package. Please submit your return request through our CONTACT tab on the website or via email at contact@lessultanas.com.

What are the conditions for returning items?
Items must be new, unworn, unwashed, and with tags attached. Items not meeting these criteria will not be accepted. Contact us first via the CONTACT tab on the website or at contact@lessultanas.com to initiate your return request. Once accepted, you have 7 days to ship your package. After this deadline, the return request will be canceled automatically.

How do I pay for return shipping costs?
Return shipping costs are your responsibility and should be sent to the address provided upon contacting us for your return request, unless the item is faulty, then contact our support team at contact@lessultanas.com .

How will I receive my refund?
Refunds will be issued using the same payment method as the original order.

When will I receive my refund?
Refunds will be processed upon receipt of your package and confirmation that everything is in order. Refund processing times may vary depending on your bank.

What if my package is lost, stolen, or damaged during shipping?
Les Sultanas is not responsible for lost, stolen, or damaged packages. Please contact us at contact@lessultanas.com for assistance.

What if I fail to pick up my package on time and it is returned?
If your package is returned due to failure to pick it up on time, it will be considered a return, and a charge will be applied to your refund amount.

Can I receive my package again if it was returned due to failure to pick it up on time?
Yes, we can resend your package, but you will be responsible for the delivery costs.

Pre order items can be returned just like any other item on our store, please follow the current return instructions.