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This is slow fashion, stitched with intention. Every delay holds meaning. Every piece, worth your patience, like a poem 💌
🛒1. Pre-orders open → 🧵2. Production → 🚚3. In transit to warehouse → 📬 4.Packing & shipping to you!
📦 05.08.25 — Pre-Order Update
🦋 Garden Reveries SS25, Dahlia
We’re thrilled to announce that the Butterfly Khimars LOVE LETTER and the long-awaited Dahlia pieces have arrived at our office! ✨
Orders are being packed and shipped in chronological order, so if you haven’t received tracking yet, don’t worry, yours is on its way soon 💌
Once all pre-orders are fulfilled, extra units will be made available until sold out, after which they’ll be permanently discontinued as part of our limited collection model 💫🕊️
Thank you for your continued patience, your pre-order is a treasure in the making 💝
🌸 Romance Dream
No changes here, the collection has arrived and packing continues in order of purchase. If your order hasn’t been fulfilled yet, it’s simply waiting its turn 🧵
We’re moving steadily and carefully through each one 💌
Thank you endlessly for your trust and support 🤍
Better is always worth the wait 🌷
Any question please contact customer support
Pre-orders in an e-commerce store mean customers can buy items not yet in stock. They pay upfront and wait for production, usually 3 months. Orders with pre-order items ship together when all are ready. If customers want non-pre-order items earlier, they should order separately. Production usually starts after pre-order session ends.
Pre-order processing takes 3 months, subject to possible delays. Our team strives to minimize delays and will update you on our "pre-order page" regarding any changes.
Yes.
You have 48H to cancel or modify your pre order (this does not apply to non pre order items). To do so, please contact our customer support team contact@lessultanas.com including your order number (LS77...).
If a customer's order contains at least one pre-order item, the entire order will be dispatched once all pre-order items are ready for shipment. If you want your non pre order items to be shipped right away, please order separatly.
To return pre-order items, follow our standard return process on the website (read here). Reach out to our support team at contact@lessultanas.com before the return claim window closes. Remember to include your order number (LS77...) and any relevant photos.
What is a Pre-Order Round?
A "pre-order round" refers to a designated period during which customers can place pre-orders for specific items. Once a pre-order round has concluded, customers are unable to modify or cancel their orders. For further details, please refer to our policy.
How Do Pre-Orders Across Multiple Rounds Work?
When a customer places an order during pre-order round #1 and another pre-order round #2 subsequently opens, the order from round #1 will be processed independently according to its own schedule. Items from pre-order round #2 cannot be added to the order from round #1, nor can the delivery of items from round #1 be postponed to reduce shipping costs.
This system is implemented to ensure optimal efficiency and accuracy in processing orders. We appreciate your understanding and cooperation.