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This is slow fashion, stitched with intention. Every delay holds meaning. Every piece, worth your patience, like a poem 💌
🛒1. Pre-orders open → 🧵2. Production → 🚚3. In transit to warehouse → 📬 4.Packing & shipping to you!
Orders are being packed and shipped in chronological order, so if you haven’t received tracking yet, don’t worry, it’s on the way 💌
If your order includes a Butterfly Princess Khimar in LOVE LETTER, please note that it is part of a second production round due to high demand. These pieces are scheduled to arrive and ship during the first week of August.
As always, please keep in mind that the transit phase, especially international and customs handling, is the most unpredictable part of the process and the main source of delays, which are unfortunately beyond our control. Rest assured, all parcels will be shipped immediately upon arrival at our warehouse.
A customs delay in June impacted all pre-orders, but we’re working hard to catch up and ensure it doesn’t happen again 🤍
Thank you for your patience, your pre-order is a gift in the making. 💝🌸
Our Romance Dream inventory has arrived at the warehouse 💫📦
Packing has begun and is progressing in chronological order. If your order hasn’t been fulfilled yet, it’s simply waiting for its turn, thank you for bearing with us.
We’re moving steadily and carefully through each order.
We can’t wait for you to receive your dreamy pieces 🤍🌷
🚚 Your Dahlia pieces are scheduled to be delivered first week of August.
As always, while things are moving smoothly for now, we remain mindful that the transit and customs phases can bring unexpected delays that are outside our control.
We’re monitoring everything closely, and parcels will be shipped the moment they reach us.
💌 Thank you for your continued patience and support.
We’re getting closer, and we can’t wait for you to receive these soft, romantic pieces.
She’s almost home. 💗🌸
Any question please contact customer support
Pre-orders in an e-commerce store mean customers can buy items not yet in stock. They pay upfront and wait for production, usually 3 months. Orders with pre-order items ship together when all are ready. If customers want non-pre-order items earlier, they should order separately. Production usually starts after pre-order session ends.
Pre-order processing takes 3 months, subject to possible delays. Our team strives to minimize delays and will update you on our "pre-order page" regarding any changes.
Yes.
You have 48H to cancel or modify your pre order (this does not apply to non pre order items). To do so, please contact our customer support team contact@lessultanas.com including your order number (LS77...).
If a customer's order contains at least one pre-order item, the entire order will be dispatched once all pre-order items are ready for shipment. If you want your non pre order items to be shipped right away, please order separatly.
To return pre-order items, follow our standard return process on the website (read here). Reach out to our support team at contact@lessultanas.com before the return claim window closes. Remember to include your order number (LS77...) and any relevant photos.
What is a Pre-Order Round?
A "pre-order round" refers to a designated period during which customers can place pre-orders for specific items. Once a pre-order round has concluded, customers are unable to modify or cancel their orders. For further details, please refer to our policy.
How Do Pre-Orders Across Multiple Rounds Work?
When a customer places an order during pre-order round #1 and another pre-order round #2 subsequently opens, the order from round #1 will be processed independently according to its own schedule. Items from pre-order round #2 cannot be added to the order from round #1, nor can the delivery of items from round #1 be postponed to reduce shipping costs.
This system is implemented to ensure optimal efficiency and accuracy in processing orders. We appreciate your understanding and cooperation.